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TERMS & CONDITIONS​

TERMINOLOGY

Hotel = Villa Ippocampi

 

BOOKING

Your booking is for a class of room in the hotel and does not guarantee that you will be able to stay in a specific room.

 

PAYMENT

A non-refundable 50% of the total amount is charged 30 days prior to arrival.
The remaining 50% of the total amount is charged upon arrival.

 

Please note that different terms, conditions and policies may apply depending on the special offers.

Rates are in euros per night for 2 persons. Each additional person: € 45 per night.
VAT & City Taxes, air conditioning, safe deposit box, pool towels and wireless Internet access are included.
Climate Resilience Tax ( 1.50 euro per unit, per night) is not included. Breakfast is optional.
A cleaning service is provided every other day.

Credit card guarantee is required to secure your reservation. The hotel reserves the right to pre-authorise credit cards prior to the guest's arrival. Different policies may apply depending on the special offers. The hotel reserves the right and you hereby authorise us to charge your credit or debit card for the balance of your stay, any damage incurred to your room or the hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

 

CANCELLATION

No penalty fees apply if you cancel up to 31 days prior to arrival.

Cancellations between 30 days and 14 days prior to arrival will be charged 50% of the total amount.

Last minute cancellations (last 14 days before arrival), no-show, departure prior or arrival after the confirmed day result in full charge.

PARKING

There may be limited parking spaces available. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).

GUEST BEHAVIOUR

Guests are requested to conduct themselves appropriately at all times and to comply with the hotel procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff.  We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

CHILDREN

Villa Ippocampi is an Adult-Only hotel ( 12+).

 

FORCE MAJEURE

The hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

LIMITATION OF LIABILITY

The hotel will not be responsible for the loss or damage of any property left in the hotel. Nothing contained in the hotel or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the hotel’s negligence or liability for fraud or fraudulent misrepresentation.

 

WEBSITE INFORMATION

While all reasonable efforts have been taken to ensure the accuracy of information on the websites, the hotel does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

The content of the websites is the copyright of the hotel, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

 

PRIVACY POLICY

 

INFORMATION AND CONSENT

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information about you in conjunction with your access to and use of our website.By reading this Privacy Policy, the user is hereby informed on how we collect, process and protect personal data furnished through the website.By accessing this website, you agree to our privacy practices as set out in this privacy statement. We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version.

 

INFORMATION YOU PROVIDE US

Registration information. The Service is available only to registered users. When you register, we will ask that you provide basic information such as your name, address, mobile phone number and email address.Payment information. We collect your payment information. You will be asked to provide your payment method and billing information.Content on the Service.Your use of the Service may involve submission of various types of content, such as contact information, etc. The precise types of content depends on the feature of the service you ask.Inquiries. When you submit an inquiry or customer-service request, you may provide additional personal details depending on the inquiry or request.

 

INFORMATION WE AUTOMATICALLY COLLECT

Analytical usage data. We collect anonymous analytical information about your use of our web site and your interactions with our web site, your session durations and the web pages you accessed. This  may also include basic information about the device you use to access our web site, including its type, screen resolution, operating system, language settings, the Internet Protocol (IP), through which your device accessed our website.

 

USE OF COLLECTED INFORMATION

We may use the information we collect for the following purposes:Operating the Service and providing its features and functionalities.Sending your notifications, messages, communications and announcements related to the Service.Improving and customising the Service and developing new services.Providing you with support, handling complaints and contacting you when we believe it is necessary.

SHARING INFORMATION

We never share the information outlined in this Policy with others, unless you otherwise instruct us, for example as of the following instances:To book a taxi for you, to book and activity for you, etc.

USER'S RESPONSIBILITY

The User guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information submitted is true, accurate , complete and up-to-date. For these purposes, the user is responsible for the truthfulness of all data communicated and will keep the information updated, so that said data reflects their actual situation.The User will be responsible for false or accurate information provided through the website and for damages, whether direct or indirect, that this may cause to Hotel Ippocampi or third parties.

 

INFORMATION SECURITY

We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.We implement measures to reduce the risk of damage, loss of information and unauthorised access or use of information. These measures do not provide absolute information security. Therefor, it is not guaranteed and you cannot expect that the Service will be immune from information security risks.

DATA RETENTION

We retain personally indentifiable information for long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.

 

THE FOLLOWING DISCLOSURE IS MADE PURSUANT TO THE EUROPEAN DATA PROTECTION REGULATION (GDPR)

We are committed to protecting and respecting your privacy in compliance with EU-General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. ThePrivacy Statement applies to the user of our products and to our sales, marketing and customer contract fulfilment activities. You have the right to withdraw your consent at any time; and to submit a complaint to the relevant supervisory data protection authority. Collection personal data based on contracts: we use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.Collecting  personal data based on legitimate interest: we may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subject do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between  Hotel Ippocampi and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data. When do we collect personal data about you? When you are using our products. When you interact with us in person, through correspondence, by phone, by social media, or through our websites. When do we collect personal information from other legitimate sources, such as a third-party data aggregators, marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others. We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before data is collected we make sure an assessment is made , ensuring that there is an established mutual interest between you and Villa Ippocampi. What type of personal data is collected? We collect contact information such as your title, name, phone number, email address. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as phone calls, documents, and emails. From our website, we may collect your IP-address and actions taken on the site. Why do we collect and use personal data? We collect and use personal data mainly to perform customer service. We may use your information for the following purposes: Send you marketing communications which you have requested. These may include information about our services, events, activities, and promotions of products and services, The communication is subscription based and requires your consent. Send you information about the products and services that you have purchased from us. Reply to a 'Contact me' or other webforms you have completed on our website. Follow up on incoming requests ( customer support, emails, chats, or pone calls). Provide access to our customer support. Notify you about any disruptions to our services. Contact you to conduct surveys about your opinion on our products and services.

 

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymised.

 

YOUR RIGHTS TO YOUR PERSONAL DATA

You have the following rights with respect to your personal data: The right to request a copy of your personal data that we hold about you. The right to request to correct your personal data if inaccurate or out of date. The right to request that your personal data be deleted when it is no longer necessary for us to retain such a data. The right to withdraw any consent to personal data processing at any time. If you want to withdraw your consent, please send us an email. Please note that you may still receive system messages and administrative communications from us, such as order confirmations, system messages and notifications about your account activities. The right to request to provide you with personal data and, if possible, to pass on this information directly ( in a portable format) to another data controller when the processing is based on consent or contract. The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data. The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

 

DATA PROCESSOR

LITTLE HOTELIER operates a booking system on behalf of VILLA IPPOCAMPI and is committed to protecting the privacy of the users of this system. Online Ventures Pty Ltd (t/a Siteminder), a company registered in Australia (ABN 59 121 931 744) with our registered office at 88 Cumberland Street, The Rocks, NSW 2000, Australia.

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